- Website Terms & Conditions
- Terms & Conditions
- Security Policy
- WEEE Regulations
Website Terms & Conditions
1. ABOUT THIS DOCUMENT
1.1 What they cover
Welcome to Viking. This document sets out the terms and conditions applicable to all sales by Viking, including through its websites, by telephone, mail order, and catalogue sales (referred to as the sales terms). We may change these sales terms at any time, but no changes will apply to any orders you submitted before the change.
We may change these Conditions at any time, and any changes will take effect on the date they are posted on our Website. Those changes will not affect any orders you submitted before the change.
1.3 No Application To Catalogue Sales
Note that these Conditions and the other terms and conditions on this site (including those relating to prices, Delivery Charges, delivery times and returns policies) are not the same as those which apply to purchases made from other web sites maintained by Viking Direct or to Viking Direct mail order or catalogue sales.
1.4 Exclusion of your terms of purchase
If you are a Business Purchaser, these Conditions apply to the exclusion of your own terms and conditions of purchase notwithstanding anything to the contrary in your own terms and conditions and you waive any right you otherwise may have to rely on your terms and conditions.
2. ABOUT VIKING DIRECT
Viking Direct is a trading name of Viking Direct (Ireland) Limited. Viking Direct supplies customers in Ireland (excluding Northern Ireland). We are a company registered in Ireland, with company number 243136 and a registered address at 35 Rosemount Business Park, Ballycoolin, Dublin 11. References to Viking Direct, we, us and our in this document are to Viking Direct (Ireland) Limited.
We may also be contacted at email@example.com.
3. APPLICABILTY OF TERMS
These Conditions apply to all sales of Goods by us to you through the Website, and shall apply to any orders you submit through the Website.
In these Conditions, the following terms shall have the following meanings:
"Consumer": means a natural person who is acting for purposes which are outside the personâs trade, business, craft or profession.
"Business Purchaser" means any person or entity which purchases Goods through the Website who is not a Consumer.
the "Website" means www.vikingdirect.ie
"You" or "you" shall mean you, a Consumer or Business Purchaser (as applicable).
the "Contract Documents" means the web pages through which you ordered the Goods, these Conditions, the descriptions and specifications of the Goods on the Website, and our e-mails to you acknowledging and/or accepting your order.
the "Delivery Charges" means the delivery charges for your order stated in the ordering web pages and any order confirmation e-mail we send to you.
the "Delivery Address" means the delivery address you provided to us in your account or as stated in the ordering web pages;
the "Goods" means the Goods you are purchasing under these Conditions;
the "Price" means the price of the Goods as stated in the ordering web pages and any order confirmation e-mail we send to you;
the "Ordering Web Pages" comprise your shopping trolley and the checkout and other ordering pages generated by our Website and sent to your browser's specific to your orders;
"working day" or "business day" means Monday to Friday, except bank or other public holidays in Ireland.
5. HOW THE CONTRACT IS MADE
5.1 Your order
Your order to us is your offer to purchase the Goods on these Conditions, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it.
5.2 Acceptance of your order
For product orders, acceptance of your order will occur and a binding contract for the sale and purchase of the all of products will be formed between you and us when we first dispatch any of the products in your order, or if sooner, we first email you to confirm that any of the products in your order have been dispatched. For other orders, acceptance of your order will occur and a binding contract is formed when we send the order acknowledgement e-mail.
5.3 Declining your order
If we decline your order for any reason we will normally e-mail or telephone you to inform you, and give you our reasons. We will not normally accept any order until we have received pre-payment in full of the Price, Delivery Charges, VAT and other amounts payable in respect of the order, unless you are a Business Purchaser and you have a credit account with us and have not yet reached any credit limit. Other reasons may include that the Price, offer, or product has changed or because any of the Goods you have ordered are not available.
6. SALE AND PURCHASE
On acceptance of your order, we agree to sell to you and you agree to purchase from us the Goods specified in the Contract Documents. If you contract with us as a Consumer, you must be aged 18 years or over to purchase from our Website.
The Goods will be the make and model of Goods specified in the Ordering Web Pages, will correspond to the essential characteristics, description and specification set out in our Website at the time of order. We will not be responsible for variations between the description of the Goods on our Website and the manufacturer's specifications, and the latter shall prevail. We will also not be responsible for minor variations in specification, colour or other design features, and no such minor variation shall entitle you to rescind the contract, reject the Goods or be the subject of any claim against us.
8. CHARGES AND VAT
You agree to pay the price, delivery charges and any other charges stated in the order specific terms. You are obliged also to pay VAT on all charges, at the same time as the charges. If you are a consumer all stated charges are inclusive of VAT; and if you are a business, all charges are stated exclusive of VAT.
9. PAYMENT TERMS
9.1 Payment With Order
Unless you are a Business Purchaser and credit terms have been agreed, payment of the Price, Delivery Charges, and all other fees and amounts must be made with your order.
9.2 Credit Account
If you are a Business Purchaser and you have a credit account with us, then the Price, Delivery Charges, and any other fees and amounts must be paid in cash or cleared funds within 30 days (or such other period we may have agreed in writing with you) of your order.
9.3 Payment Methods
We accept payment by MasterCard, Visa, Solo, Switch, and American Express, and such other cards as may be stated on our Website from time to time. Payment is deducted when we process your order, if payment is due with order.
If you are a Business Purchaser and credit terms have been agreed, then we also accept payment by cash, cheque, and bank transfer. If you send payment by post, then you take the risk of the post. If your payment cannot be authorised or cleared for any reason we will tell you.
9.4 No Set-off
You must make all payments in full without set-off, deduction, counter-claim, or withholding.
Insofar as you are a Business Purchaser and you fail to pay any amount on time, then we shall have the rights set out in the European Communities (Late Payment in Commercial Transactions) Regulations, 2012 as may be revised from time to time. If that legislation does not apply, then we may charge you, and you shall pay on demand, daily interest on the overdue amount such interest to run from the date when you should have paid it until the date you actually pay it (both before and after we obtain any court judgement) at the per-annum rate of 8% over the interest rate applied by the European Central Bank to its most recent main refinancing operations carried out before 1 January and 1 July in each year and published in the Official Journal of the European Communities[base rate from time to time].
10.1 Delivery Address
Delivery will be to the Delivery Address selected or provided by you in the Ordering Web Pages. If no address was selected, then delivery will be to the address at which your payment card is registered, or to any other address you have provided. Please note that we only deliver to premises located in Ireland (excluding Northern Ireland).
10.2 Delivery Days
We only deliver on working days, within the working hours specified on our Website (or if not specified, between 8am and 6pm). Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery. If you order after 12.00 p.m., please calculate your delivery time as if your order had been placed the following working day.
10.3 Delivery Timescales
We will use reasonable efforts to deliver the Goods by the delivery dates or within the delivery timescales stated in the Ordering Web Pages, or our standard delivery timescales stated on our Website, if a specific timescale has not been stated in the Ordering Web Pages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Subject to the next sentence in respect of consumers, if we do not make a delivery date and we fail to deliver within 30 days and any additional period of time as may be agreed with you, then you may cancel the contract and obtain a refund of any amounts you have paid under the contract. This shall be our sole liability and your sole remedy for late or non-delivery.
We may make delivery of the Goods by instalments.
10.5 Failure to Receive the Goods
If delivery is attempted within our stated delivery hours and you are not present to collect the products or you unreasonably refuse to take delivery of the products, then we may abandon the delivery attempt, charge you our direct costs of returning the products to the depot, a reasonable storage charge, and another delivery charge for re-delivering the products at another time. We will give you the option of collecting the products from our depot or requesting further delivery attempts at further delivery charge. We will store the products for a maximum of 2 months, after which we may sell the products and (if we have not refunded to you the price for the products) account to you for the proceeds less our reasonable storage costs and any other amounts which you are liable to pay us.
10.6 Delivery Note
All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your Goods, as this will be important if you are returning the Goods later on.
Unless an installation service is provided as part of your Goods order, you will be responsible for unpacking and installation of any Goods.
10.8 Inspection on delivery
When you receive the Goods you should immediately inspect them for damage and faults, and you should inform us by end of the following working day if you do not consider that you have received the Goods you ordered, and within 10 working days of receipt of the Goods if you consider that the Goods are faulty or damaged, otherwise the Goods will be considered to have been correctly delivered, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the Goods and your statutory rights or right to cancel the contract if you are a Consumer are not affected.
If you are a Business Purchaser, risk in the Goods shall pass to you on delivery. If you are a Consumer, risk in the Goods shall pass to you when you acquire the physical possession of the Goods.
10.10 Retention of Title
Title to the Goods passes to you on delivery, unless the Price or any other amount payable by you is outstanding at delivery, in which case title is retained by us until you have paid in full the Price and all other amounts payable under the contract. You agree that we may still sue for the Price, notwithstanding that title has not passed. If you are a Business Purchaser, you also agree that your right to possession and use of the Goods shall cease if any amount payable by you under the contract becomes overdue, or you enter into liquidation or administration, and that we shall be entitled to enter any premises where the Goods are kept for the purposes of repossessing them.
11. CANCELLATION RIGHT
Where you are a consumer, then you have the right to cancel the contract for any products without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (the "Cancellation Regulations"), on and subject to the terms detailed below. This right is in addition to your statutory rights for faulty or mis-described products. If you are a business then we also give you a right to cancel the contract for any products without giving any reason in accordance with the terms detailed below.
11.2.1 All Customers
Your cancellation right does not apply to the following products (unless such exceptions are not permitted by the Cancellation Regulations): where our website or catalogue states that the cancellation right does not apply to that product; gift cards; products made to your specifications or personalised for you, such as personalised stationary, labels and forms, and stamps; sealed audio or video recordings and sealed computer software packages, if the seals are broken after delivery; stamps; and products liable to deteriorate or expire rapidly.
11.2.2 Business Customers
If you are a business, your cancellation right does not apply to the following products: furniture; services; products that have been assembled after delivery, including by us under our installation service; used products, other than use simply to test that they work and are in the condition required by the contract; products not returned with all packaging, contents, documents, and other items supplied with or as part of the products, including any free gifts; products damaged or marked in any way after delivery; and products not returned in a resalable condition (being resalable for at least 80% of the price they were sold to you) due to anything occurring after delivery; or products title to or possession of which has been given by you to a third party.
11.3 Cancellation Deadline
You may exercise your right to cancel at any time up to the time stated below (the "cancellation deadline"). The cancellation deadline is 30 days after delivery of the products. For consumers, the Cancellation Regulations in fact allow you only 14 days, but we agree to extend this to 30 days as an additional benefit to you. If the contract covers multiple products, then the cancellation period runs from the delivery of the last of those products.
11.4 How to exercise your right to cancel
11.4.1 Informing us
To exercise you right to cancel, you must inform us of your decision by a clear statement to us. If you are a business customer, that statement must be in writing.
11.4.2 When you must inform us
If you are a consumer, it is sufficient to meet the cancellation deadline if you send your statement before the cancellation deadline, even if we do not receive it until after the cancellation deadline. If you are a business, we must receive your statement before the end of the cancellation deadline.
11.4.3 Methods of informing us
You can exercise your right to cancel in any manner you decide, but we would prefer one of the following: following the instructions for returns in the documentation supplied with your products on delivery; e-mailing us, telephoning us, or contacting us using any details on our website at http://www.vikingdirect.ie or writing to us at 35 Rosemount Business Park, Ballycoolin, Dublin 11 quoting your order reference number. You may use the model cancellation form, below, but it is not obligatory:-
Model cancellation form
[I/We] hereby give notice that [I/We] cancel [my/our] contract of sale of the following products:
Product Name: [ ]
Ordered On: [ ]
Received On: [ ]
Customer Name: [ ]
Customer Address: [ ]
(only if this form is notified on paper),
11.4.4 Order reference number
It will save time if you can supply us with your order reference number when you cancel, but don't worry if you are not able to find this.
11.5 Return of the products and costs of return
If the products have been delivered, then you must return the products to us in accordance with the following arrangements. Return of the products includes all packaging, contents, documents, and other items supplied with or as part of the products, including any free gifts.
11.5.1 When products must be returned by
You must return the products to us without undue delay, and in any event not later than 14 days after you informed us of your decision to cancel.
11.5.2 Return of the products by you
Subject to clause 11.5.3, you must send the products back to us at 35 Rosemount Business Park, Ballycoolin, Dublin 11, or at such other address in the UK we may specify.
11.5.3 Collection by us
We may at any time request to collect the products from you, and in such case you must make the products available for collection when requested by us, in accordance with such reasonable arrangements as we may specify. If we send you a pre-paid package (e.g. a jiffy bag) to return the products to us in, then you must return the products using any such package.
11.5.4 Costs of returning the products
You must bear the direct cost of returning the products to us, including our direct costs of collecting the products from you. If we incur any such costs, then you shall reimburse us these costs. If you do not hand over the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that that we may deduct such costs from any refund which we are obliged to make to you.
11.5.5 Risk and insurance of products
The products are at your risk until they have been returned to us, and accordingly we recommend that you insure the products accordingly.
11.6 Condition of products returned
If you handle the products beyond what is necessary to establish the nature, characteristics and functioning of the products then you are obliged to pay to us the amount by which the value of the products has been diminished as a result, up to, but no more than, the original price of the products. This includes if you return the products with damage that was not present on delivery, or missing anything that was present on delivery. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.
11.7 Service Contracts
If any services are being purchased under the contract, then you confirm that you request the services begin before the end of the cancellation deadline, and you agree that if you subsequently cancel, you shall pay us an amount for such services which is in proportion to what services have been performed until you cancelled, in comparison with the full coverage of the contract. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.
11.8.1 Amount of Refund
If you are a consumer and you cancel this contract in respect of a product, we will reimburse to you all payments received from you under the contract with respect to such product, including the price, delivery charges and any other charges; but if you chose a type of delivery which costs more than the least expensive type of standard delivery offered by us for your delivery address, then we will not be obliged to refund you any additional delivery charges in excess of the cost of such standard delivery.
If you are a business consumer and you cancel this contract in respect of a product, we will reimburse to you the price paid by you with respect to such product, but not any delivery or other charges paid by you, and not any VAT paid by you.
(B) Deductions from refund
We may deduct from your refund the amounts detailed in this clause 13, including the costs of return of the products and any diminution in the value of the products. You will not incur any fees as a result of the reimbursement. 11.8.2 When your refund will be given.
11.8.2 When your refund will be given
If you are responsible for sending the products back to us, then we will provide the refund without undue delay, and not later than the earliest of the following dates: 14 days after the day we receive the products back from you; 14 days after the day you provide evidence that you have sent the products back to us; and (if the products have not been delivered) 14 days after the day on which we are informed about your decision to cancel. However, if we originally offered to collect the goods, rather than requiring you to send them back, then we will make the refund within 14 days of the day you informed us of your decision to cancel.
We will provide the refund within 30 days after receiving all of the cancelled products back from you.
11.8.3 How your refund will be given
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, or it is not possible.
11.9 Invalidly Returned Products
If you are a business, you cancel, and we subsequently discover or prove that you had no right to cancel, then: (a) such cancellation shall cease to have effect; (b) you must continue to pay the price, delivery charges and other charges for the products, and repay any refund given; (c) you must arrange for collection of the products from us; (d) we may make a reasonable storage charge, and we may make an additional charge for redelivery of the products to you; and (e) if you have not collected or taken redelivery of the products within 2 months, then we may sell the products as your agent, and account to you for the proceeds (if we are retaining the price for the products), less costs of sale and any amounts payable by you to us.
12.1 Manufacturer's Warranty
We hereby assign to you the benefit of all warranties and guarantees provided to us by any manufacturer or supplier of the Goods. You are responsible for dealing directly with the manufacturer concerning claims under that warranty.
12.2 Our Warranty
We warrant that the Goods on delivery will be of the description set out in the contract, will be new, will be in working order and will be free from material damage. Our sole liability and your sole remedy for breach of this warranty shall be one of the following (at our sole option):-
(a) we will endeavour to repair the Goods;
(b) we will replace the Goods with Goods which do conform to the contract; or
(c) we will take the Goods back and refund you all amounts paid by you under the contract.
We shall have no liability for any claims with respect to the goods not conforming to the contract, which are made later than 3 months after the date of delivery of the goods. If we elect to repair or replace the goods, then the balance of that 3 month period will apply to any repaired or replacement goods, plus the time taken by us to repair or replace. If we elect to repair or replace the goods and this proves not possible, or disproportionate, or we fail to do so in a reasonable time, then we may and will take the goods back and refund you all amounts paid by you under the contract.
12.3 Exclusion of Implied Terms
All warranties, terms or conditions implied by statute, common law, custom or otherwise as to the description, quality, fitness for purpose, or compliance with description or sample of the Goods are hereby excluded to the fullest extent permitted by law. If you contract with us as a Consumer, this shall not affect your statutory rights which cannot be excluded or varied under applicable law.
13 LIMITATION OF LIABILITY
13.1 Meaning of "liability"
In the contract, references to our "liability" shall be to our liability to you for breach of the contract, our liability to you for negligence, breach of statutory duty, tort, or accidental or negligent misrepresentation, and any other liability we may have to you whatsoever and howsoever arising under, in connection with, or in the course of performing, the contract, or in connection with the Goods.
13.2 Liability Not Limited
We do not limit or exclude our liability to you for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or to refund any payments made by you under the contract in the event of a valid cancellation or warranty claim under Clause 12.2 to the extent applicable.
13.3 Excluded Types of Loss
Subject to the Clause 13.2, we shall have no liability to you for: loss of revenue, bargain, profit, anticipated savings, contract, business, expectation, use, production, or goodwill; any costs, expenses, liabilities, or commitments waste, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the Goods elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party.
13.4 General Limitation
With the exception of liability covered by Clauses 13.2, 13.4 and 13.5 above, our total liability for all events giving rise to liability to you in aggregate shall be limited to an amount equal to the Price, Delivery Charges and other amounts payable by you under the contract.
14. FORCE MAJEURE
We shall not be liable to you for non-performance or late performance of the contract due to any matter beyond our reasonable control, including (without limitation) war, threat of war, terrorism, riot, civil commotion, public demonstration, blockade, or sabotage, the act of any government, government authority or legislature, industrial action (including our own employees), lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting our carriers, sub-contractors or suppliers. If any such events mean that we have insufficient stocks or supplies to meet all of our contracts with you and other customers, we may decide in our sole discretion which contract to fulfil.
15. VIKING RIGHT TO CANCEL OR VARY
(a) we are not able to supply any of the Goods for genuine reasons beyond our control, for instance, because we did not have the Goods in stock, or sufficient Goods in stock to meet all our orders, and we are not able to obtain the Goods from our suppliers at all or in time to meet the delivery timescales; or
(b) our Website and/or Ordering Web Pages contained any error, including in relation to the description or Price of any of the Goods; or
(c) if any of the Goods are not in stock or insufficient Goods are in stock to meet all our orders and cost of acquiring the Goods to supply to you is higher than when your order was submitted or the cost of delivery is higher than when your order was submitted,
we shall be entitled to cancel the contract as a whole or in respect of those Goods, in which case we will offer you a full refund, and we may also at the same time give you an offer to continue with your order subject to variations, or give an alternative offer, in which case we will identifying any changes to the Goods, the Price and Delivery Charges, and delivery timescales, and we will state how long that offer will remain open. These will be your only remedies and claims against us in such circumstances.
16.1 Entire Agreement
The Contract Documents, together with these Conditions, constitute the entire agreement between you and us for the sale and purchase of the Goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the Contract Documents or these Conditions. Any variation or alteration to these Conditions shall only be binding upon us if made in writing and signed by a director of Viking Direct. No employee, other than a company director, has authority to change the terms of these Conditions.
16.2 Assignment by customer
You may not assign, transfer, charge, or declare a trust over the benefit of the contract or any rights under it to anyone else without our prior written consent.
16.3 Assignment by Viking Direct
We shall be entitled to assign the benefit of the contract and any debts under the contract.
16.4 Third Party Rights
The contract shall not benefit or be enforceable by any third party.
We may sub-contract our obligations under the contract.
16.6 Invalid Terms
Each of the terms of the contract is separate and severable, and if any term is held to be void or invalid, it shall be severed, and the remaining terms shall continue in full force.
We may on occasion, at our sole and absolute discretion, decide not to exercise or wait before exercising our rights. If we do so, we shall still be entitled to insist on the strict terms of the contract later on.
16.8 Law and Jurisdiction
The contract shall be governed by the laws of Ireland and to the fullest extent permitted by law if you are a Consumer, the courts of Ireland shall have exclusive jurisdiction.
16.9 Stock Alert Textback
Viking Direct does not charge you for text messages for our stock alert service. Normal network charges may apply. We will only use your mobile number to update you about the product you have enquired about.
At present we do not offer Alternative Dispute Resolution (ADR) using such ADR providers. Our goal is to fully resolve any complaint efficiently and professionally through our own Customer Services team and, when necessary, our Managing Director's Office. Please click here to see how to make a complaint.
Terms & Conditions
We will make every effort to ensure your delivery arrives on time. Sometimes, due to circumstances beyond our control, deliveries are delayed. Should this happen we will do our level best to get your goods to you as soon as possible and minimise any inconvenience. Unfortunately, we cannot take responsibility for any consequential losses.
Next-day areas: orders placed on a Friday before 6pm will be delivered the following Monday. Orders placed on Saturday will be delivered the following Tuesday. Orders placed on a Sunday via the website will be delivered the following Tuesday.
Same-day areas: order before 10am Monday to Friday to receive sameday delivery in certain areas.
Overnight delivery service excludes Aberdeen, parts of Glasgow, Inverness, Kilmarnock, Dundee, Truro, Highlands, Channel Islands, and other offshore islands.Click Here for full details. Some furniture items may not be available for delivery to Northern Ireland and offshore islands. Delivery is free in Great Britain and Northern Ireland when your order totals Â£30 (excl VAT) or more, otherwise add Â£2.90 (excl VAT) for delivery. Channel Islands delivery charge is Â£10 (excl VAT) for orders up to Â£150(excl VAT).
To ensure you receive the best service available some calls may be monitored or recorded for training purposes. We occasionally share our customer list with other carefully selected companies outside the group for sales and marketing purposes. You will not receive marketing calls from these companies if you are registered with the TPS (Telephone Preference Service) or FPS (Fax Preference Service) unless you have given us your consent to receive them. If you want to be excluded from all third party marketing please contact us on 0844 412 1111.
The Viking Price Promise applies where products are exactly the same, in stock at the alternative supplier and available under a current equivalent offer. Evidence may be requested.
Every effort is made to prevent any printing error in this catalogue. Should one occur, we would advise you when ordering and proceed with the correct details. Offers in this catalogue are not available to wholesalers or resellers of office supplies. We try to ensure that we have adequate stocks of all regular and promotional products. However we may at times need to substitute or withdraw promotional items. Substitutions will be of an equal or higher value. We will endeavour to advise you at the time of ordering. The prices set out in this catalogue are correct at time of going to press. We will advise you of any price alterations applicable. This does not affect our returns guarantee. All prices in catalogues are shown excluding VAT.
Protection Plus for your piece of mind
Protection PLUS offers you the benefit of added security and peace of mind on all of your office supplies purchased from Viking Direct. It provides you with 12 months accidental damage cover and a no quibble, 12 month returns policy. No lengthy claims procedure or hassle. If you wish to return a product for whatever reason, call us on 0844 412 1111 and your replacement item will be sent to you the very same day. It is as simple and straightforward as that. To take advantage of Protection PLUS a small optional charge will be automatically applied to your order. If you require further information about this benefit, please call 0844 412 1111 and a member of the Viking team will be happy to help you.
Professional Furniture Installation
Free delivery, uncrating and assembly on selected desking ranges. All furniture ranges that show the Pro-fit logo will be delivered and assembled within 5-10 working days of purchase, UK mainland only. Northern Ireland and Scottish Highlands will be delivered and assembled within 10-15 working days. Please note certain ranges of furniture are not available in Northern Ireland. Postal code exclusions can be obtained from our customer service line. Delivery and installation excludes offshore and Channel Islands.
- 1. WELCOME
- 2. ABOUT VIKING
- 3. TYPES OF DATA
- 4. OUR COMMITMENT
- 5. CONTACTING US
- 6. HOW DO WE OBTAIN CUSTOMER DATA?
- 7. WHAT DATA DO WE HOLD?
- 8. WHAT DO WE USE YOUR DATA FOR?
- In order to improve security and quality, and carry out training, we may disclose your data to our staff and to third parties providing services to us in that regard.
- 9. DATA SECURITY
- 10. WHERE WE STORE DATA ABOUT YOU
- 11. ACCURACY AND UPDATING INFORMATION
- 12. RIGHTS OF INDIVIDUALS
- 13. VISITING THIRD PARTY WEBSITES
- 15. LEGAL STATUS OF THIS POLICY
- 17. FEEDBACK/COMMENTS
Viking is a trading name of Viking Direct (Ireland) Limited, a company registered in Ireland, with company number 243136. Our postal address and registered office is at 35 Rosemount Business Park, Ballycoolin, Dublin 11. References to Viking, we, us and our, are to Viking Direct (Ireland) Limited. We are the data controller for the purposes of the Data Protection Act 1988 and 2003 (the "DPA").
In this policy: your data refers to any data relating to you or your representatives that we may process from time to time; personal data means your data that is personal data under the DPA; individual subscriber data means your telephone number, fax number or e-mail address, if you are an individual, partnership or an unincorporated association; and corporate subscriber data means your telephone number, fax number or e-mail address that is not personal data or individual subscriber data.
If you have any questions about our processing of your data, please contact us using our postal address set out above or using any of the contact methods listed on our web site.
We may obtain your data in the following ways:-
6.1 Account Set-Up
When you set up an internet account with our website to shop on line.
6.2 Newsletter Registration
If you register an e-mail address with us to receive offers and newsletters from us.
6.3 Orders and Enquiries
When you place orders with us, pay for your orders, or make enquiries with us.
6.4 Telephone Calls
We may record telephone calls between you and us, for the purposes detailed in paragraph 8.4(Evidence, Security and Fraud) below.
6.5 Website Browsing
6.6 Credit References
To help us decide whether to accept orders from you or (where applicable) allow you payment credit terms, we may undertake searches and enquiries and obtain whatever references or other information we consider necessary, including carrying out searches with credit reference agencies. You can contact us for details of the credit reference agencies used by us. Credit reference agencies may add to their records details of our search which will then be seen by other organisations making searches, and may be linked to records of others associated with you, including any person with whom you are linked financially and members of your household.
6.7 Self-Generated Data
We may also generate data in relation to you in the course of performing your orders and dealing with any payments, enquiries and problems concerning your orders.
In order for us to provide the best possible level of service, we gather and hold the following types of information in relation to you:-
7.1 Contact Information
Contact details relating to you, including your postal, invoicing, and delivery addresses, your telephone, mobile, and fax numbers, and your e-mail addresses. If a business account is registered (where you are not a consumer), we will also keep on record details of the business or other organisation, including name and contact details of the business, and contact details of its representatives.
7.2 Creditworthiness Information
Information obtained through searches and enquiries carried out and references or other information obtained by us concerning your credit worthiness.
7.3 Payment Information
Information relating to your payment methods and payments made, including your credit or debit card information and payment history and any credit check information. Note that we only retain your card information for a limited period of time, to process the specific order in which you provided that information, and make any refunds. You can change the settings in your internet account to ask us to keep these details on record for future transactions.
7.4 Order Information
We generate and hold information specific to your orders with us, including a record of those orders (your purchase history), payments made, order tracking, fulfilment, delivery, returns and refunds.
7.5 Web Site Usage Information
We may record your usage of our website, including the products you browse and pages you visit. As part of this, we may also collect information about your computer, including where available your IP address, location, operating system and browser type.
7.6 Relationship Information
We record information relating to any communications and dealings we have with you. This includes enquiries, complaints, and credit checks.
8.1 Customer Relationship Management
Your data is used to provide you with personalised services and to correspond with you. We use it to support and manage your customer relationship with Viking, including to maintain your account, inform you of changes and general news in relation to Viking, and deal with your enquiries and complaints.
8.2 Searches and Assessment
We use your data to help us decide whether to accept orders from you, trace you, verify your ID and address, and (where applicable) to allow you payment credit terms. We may use a credit scoring or other automated decision making system.
8.3 Performing Contracts
We use your data for the purposes of performing, administering, enforcing and managing your orders and their subsequent fulfilment, maintaining a purchase history, and handling any complaints or claims.
8.4 Evidence, Security, Quality, Fraud Prevention and Training
We use your data along with other data we hold for the purposes of evidence, security, quality control, and training.
8.5 Business and Service Improvement
We use your data along with other data we hold, to carry out assessment, analysis and research in relation to our business, products, services, websites and customers, including: to assist in the provision of services and products to you; to facilitate reviews, developments, personalisation and improvements of the services and products offered to you; to improve our websites, including to improve the layout and design of our site, and to ensure that that content from our website is presented in the most effective manner for you and for your computer; and to enhance your user, browsing and purchasing experience, including to provide you with a more personalised service which is tailored to suit your needs. The information we gather is analysed either in the aggregate or at a customer level as appropriate.
We use your data along with other data we hold for the purposes of assessing the effectiveness of and managing advertising by us and by third parties who advertise on our sites, including to help our third party advertisers to reach the kind of audience they want to target (for example, people living in a certain area of the country, and to target the display of advertisements to their target audience).
8.7 Marketing (Individuals, Partnerships and Unincorporated Associations)
With respect to personal data and individual subscriber data, if you have consented, we may use your data to send marketing communications to you from time to time with advertisements, offers and promotions relating to Viking and the products and services we offer for sale (including our regular email newsletter service, which brings to you details of special offers and product promotions as well as information on new products). You are free to opt-out of our newsletter and other marketing communications at any time by contacting us, or changing any settings in your account on our website, or using any unsubscribe link in any marketing e-mail we send to you.
8.8 Marketing (Corporate Data)
Subject to any applicable legal restrictions, if you are not an individual, partnership or unincorporated association, we may use your contact data (including contact data of your individual representatives, and corporate subscriber data), to send marketing communications to you from time to time with advertisements, offers and promotions relating to Viking and the products and services we offer for sale (including our regular email newsletter service, which brings to you details of special offers and product promotions as well as information on new products), and relating to products and services offered for sale by third parties.
We may use your data for the purposes of enforcing any orders from you, and for the purposes of dealing with fraud and complying with any legal obligations applicable to us.
We do not share your data with any third parties except as provided in this policy or as required or permitted by law or as consented to by you. Were we share your data with third parties, such sharing will be limited to such data as is appropriate to the purpose indicated below.
9.2 Order Performance
We disclose your data to third parties such as credit and debit card processing companies, outside suppliers, distributors and delivery companies, in order to perform your orders, collect payment, deal with returns, and provide you with a service, or send any communications to you.
We disclose your data to credit reference agencies and other third parties in connection with any searches, enquiries, references and other information we wish to obtain, to help us decide whether to accept orders from you, trace you, verify your ID and address, and (where applicable) allow you payment credit terms.
9.4 Security, Quality Control and Training
In order to improve security and quality, and carry out training, we may disclose your data to our staff and to third parties providing services to us in that regard.
9.5 Business and Service Improvement
We share your data with other companies within our group and to our trusted third parties, agents, and business partners, for the purpose of accomplishing our objectives set out in paragraph 7.4(Business and Service Improvement). These third parties will only use your data for those purposes and will only have access to such of your data as is relevant to service they are providing. For these purposes your data may be included in aggregate statistics about our sales, traffic patterns, and related website information, but these statistics will include no personally identifying information.
We may share your data with advertisers for the purposes of paragraph 7.5(Advertising). Any data reported to our advertisers will always be in the form of anonymous data only and does not identify you. For instance, we may provide aggregate information about our customers, such as "700 men aged under 25 have clicked on an advertisement on any given day".
With respect to personal data and individual subscriber data, we will not share that data with third parties for use in direct marketing by those third parties for their products and services without your consent. Subject to any applicable legal restrictions, if you are not an individual, partnership or unincorporated association, we may use your contact data (including contact data of your individual representatives, and corporate subscriber data), we may sell or otherwise supply such data to third parties for use by them to send you marketing communication directly concerning products and services offered for sale by such third parties, with or without your consent.
We may use and disclose to third parties any data we hold about you and your payment record for the purposes of administration and enforcement of any sale contracts with you and for other related purposes. We may also supply your data to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process, or any legal obligations binding on us.
10.1 Security Measures
We are firmly committed to data security and we aim to follow good industry practice in relation to the prevention of unauthorised access to your data stored in our systems, including using password-protected servers. Please see our Security Policy for further information about the online and offline security measures we adopt to protect your data against unauthorised processing and against accidental loss, destruction or damage.
10.2 Internet Security
Please note that the transmission of information via the internet can never be completely secure. Although we aim to follow good industry practice in relation to the security measures we adopt on our website for the encryption of data for transmission between our website and your computer, we do not guarantee the effectiveness of such encryption methods or the security of your data during transmission or on your computer.
Your personal data, may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By placing an order with us, you consent to the processing of your personal data outside the EEA.
If you have registered an account with our website, you can check the information we store for your account by visiting our website and logging-in. You can amend any inaccuracies through this facility, save for any changes to your invoicing details, which can be changed by phoning our customer care team on 1890 818 130. Alternatively, you can contact us by post or email or using any method set out on our website requesting that we update, modify or delete any account information that is no longer accurate or up-to-date.
By law individuals have the following rights in relation to their personal data under the DPA. If you wish to exercise any of these rights, then please contact us using the contact information set out above.
13.1 Access to Your Data
The law gives you a right to be told what personal data we hold about you, subject to certain limitations. We may charge you a fee in accordance with the DPA in dealing with your request.
13.2 Stopping Marketing
If we are sending you marketing communications using your data, the law gives you a right to ask us to stop doing this.
13.3 Damage and Distress
The law gives you a right to ask us to stop using your data for any purpose, where that purpose is causing you unwarranted substantial damage or distress; and the law gives you a right to claim compensation for damage suffered if we breach the law.
13.4 Changes to Your Information
You have the right to ask for the rectification, erasure or blocking of any of your data which is inaccurate.
Our website may, from time to time, contain links to and from the websites of third parties, including our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy and cookies policies and that we do not accept any responsibility or liability for these policies or for any data which those websites may obtain from or in relation to you. Please check these policies before you submit any data to these websites.
This document is not intended to and does not create any contractual rights. This document not affect your rights at law, including under the DPA and the e-Privacy Regulations.
Viking Direct Security Policy
www.viking-direct.co.uk is a VeriSign Secure Site. You can click the Verisign logo at the bottom left of this page to verify our certificate. We have a commitment to information security and undertake various measures for the purpose of protecting against unauthorised or unlawful processing of personal data and against loss or destruction of or damage to personal data.
We undertake the following measures to ensure a high level of information security for our customers whilst using the Viking Direct Online service.
Credit Card and Personal Information
Pages on our website that request payment information are protected using SSL (Secure Socket Layer) security, which encrypts any data transmitted please see below.
Once you enter a credit/charge card number, we will never display the entire card number if the page is recalled after you have submitted it. This also covers the use of the ackbutton on your browser. The inner digits will always be displayed as asterisks, protecting your card number from other users of your computer or anyone who happens to see the screen.
Secure Socket Layer (SSL) Protection
The purchase area of our website is secure. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and credit card details. Information passed between your computer and our website cannot be read in the event that someone else intercepts it.
Additionally, the Viking Direct fulfilment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.
Some browsers may experience problems with SSL enabled websites. If you are experiencing problems using our online shopping and account facilities under SSL protection, our non-encrypted server is available. Please note that the non-encrypted server does not encrypt your credit/charge card information when transmitted. If you have any queries about this protection please email our Customer Services Team.
There is a compliance or responsible officer who deals with security of information and personal data.
All employees are briefed on the importance of personal data and security and confidentiality of information obtained.
We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.
All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.
We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.
We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.
We train our staff on security systems and have relevant procedures in place. Accordingly Viking staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.
The foregoing policies are effective for the www.viking-direct.co.uk Website. Viking Direct reserves the right to change this policy from time to time.he policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
As part of our commitment to ensure batteries are disposed of responsibly after use the following free of charge options are available. A collection box for all waste batteries, of a type sold, including rechargeable batteries can be ordered via our customer service department. Alternatively, waste batteries can be returned free of charge to a local authority facility or our premises at Viking (Ireland) Ltd, Unit 35 Rosemount Business Park, Ballycoolin, Dublin 11 provided the batteries are of equivalent type sold by us.
Why we take recycling of batteries seriously
Some household batteries contain chemicals like lead, mercury or cadmium. If batteries are disposed of in your normal waste bin, they are likely to end up in landfill. When the batteries are put into landfill they start to break down, and can leak some of these chemicals into the ground. This can cause soil and water pollution, which may lead to health risks.
Recycling avoids this and can also recover some of the raw materials used for making batteries. These can be used to make other products. The result of recycling means we can save some of the planet resources by reducing the need to mine new materials.
Customers wishing to dispose of waste electrical and electronic equipment (WEEE) when it reaches the end of its life can do so free of charge on a one-for-one, like for like basis by informing customer services when they order the new product. If the end of life product is not available for collection when the new product is delivered we will arrange for it to be collected within 15 days of delivery of your new product. End of life products are sent to an authorised treatment facility where they will be treated and disposed of in an environmentally sound way. Alternatively you can take the item to our premises at Viking (Ireland) Ltd, Unit 35 Rosemount Business Park, Ballycoolin, Dublin 11. You can also take the item to your local authority civic amenity facility who take back WEEE free of charge.
All WEEE and waste batteries must be recycled and should not be placed in your waste disposal or recycling bins.
Viking Direct Ireland Ltd
WEEE Register Society Ltd, Registration Number IE00293WB
ERP Ireland Membership Number 0397
Office Depot Ireland Ltd
WEEE Register Society Ltd, Registration Number IE00292WB
ERP Ireland Membership Number 0396