Skip to Content Skip to Navigation
Call us: 0818 27 0151

Call support


Available Weekdays 8am to 6pm

* Please note: Landline calls will be charged at local rate. Calls from mobiles may vary. Please check with your provider for details of exact call charges.

Customer service

Customer service

Prices excl. VAT

Prices incl. / excl. VAT


You can choose to show the prices inclusive or exclusive of VAT on our website

I haven’t received my reset password email or order confirmation email ?

It's possible that you're anticipating a password reset or order confirmation email from us, but it has not appeared in your inbox. There are several factors that might be causing this. To begin, it is always advisable to verify the following: 

  1. First and foremost, it is essential to confirm whether the email address associated with your account is the same as the one you are expecting the email to be sent to, especially if you have multiple accounts with us using different email addresses.
  2. Additionally, it is worth checking whether you have any email rules in place on your email account that could have redirected this email to a folder other than your inbox. 
  3. It is also possible that our email has been classified as spam or ended up in your junk folder. If this is the case, it is advisable to mark the email as "Not junk" or "Report as not spam," and designate info@online.viking-direct.co.uk as a trusted sender. Information about this you find in our guide on how to mark us as a safe sender.
  4. If none of the aforementioned points are relevant in your situation, please do not hesitate to contact our customer service team, and we will investigate other potential causes for you.

Live chat

Weekdays 9am to 5pm

Send us a message

Contact us any time

0818 27 0151

Weekdays 8am to 6pm

Customer service & Feedback

Live Chat ›

Monday - Friday 9am to 5pm

Give us your feedback

Tell us how we are doing! We would like to hear your opinion.

×