- Do I already have a customer account number?
- How can I create a login name and a password?
- I get the message that my email address is already being used. What should I do?
- Can I have several logins linked to the same customer account number?
- Is it possible to order as a private customer?
- How can I create a customer account number?
Change & Retrieve Password
- I have asked for a new password, but have not received it yet. Why? What should I do?
- I have forgotten my password. How can I reset my password?
- How can I change my password?
My Personal Data
- How can I change my personal data?
- How do I delete my account?
- Where can I find my customer account number?
- How do I access my personal data?
- Can I change or delete my email address from personal data?
My Shopping Lists
- How can I receive a reminder email for my shopping list?
- How can I remove a shopping list?
- What is a shopping list and how do I use it?
My Order History
Sign In / Sign Out
Order & Delivery
- How do I place an order?
- Can I change my order?
- What does the truck icon mean?
- Why have I received an email that says: "There are still some items in your basket"?
- Are prices including VAT?
- What is the minimum order value?
- Can I cancel my order?
- Will I receive an order confirmation?
Delivery Times & Delivery Costs
- Can I choose the delivery date?
- Can I choose the delivery time?
- What are Viking's delivery costs?
- What are Viking's delivery times?
- What will happen if I am not around when the carrier comes to deliver my parcel?
- Will I receive a delivery note?
- Who will delivery my parcels?
- Will my new furniture be assembled for me?
- Can I have my parcel delivered to a post office box/pick up point?
- Can I have my parcel delivered to a certain floor?
- Can I order for delivery to an international address?
- Can I choose a different delivery address?
Track & Trace
- I am missing an item, a parcel or my whole delivery, what should I do?
- When will i receive my backorder/item shipped from supplier?
- Can I track my order?
Payment & Invoice
- Where do I find my invoice number?
- How can I get a copy of my invoice?
- What is the invoice portal?
- How will I receive my invoice?
Returns & Warranty
- How do I return an item?
- I have received the wrong item, what should I do?
- Can I return items myself?
- When will my items be collected?
- Will the delivery charge be refunded if I return my whole order?
- Can I return empty cartridges and toners?
- Is it possible to collect my return from a different address?
- Will I lose the warranty for my printer if I use compatible cartridges or toners instead of the original?
- The item I received is broken or damaged, what should I do?
- How long is the warranty for the items?