What will happen if I am not around when the carrier comes to deliver my parcel?
We work according to the 'leave safe' principle. This means that our delivery partners are authorised by us to operate according to the following principle and steps:
Here you can find more information about the 'leave safe' principle.
Please note: Items that state "shipped directly from supplier", the shipment is carried out directly by the supplier. These can collaborate with other logistics partners, which can lead to different processes around absence.