Can I track my order?

As soon as your order leaves our warehouse, you will receive an email containing a Track & Trace link. You can use this link to track your parcel.
You can also find the Track & Trace link in your order history. Simply click on View order for the relevant order.


You will then see an overview of your order. This overview shows how many parcels your order consists of and which items are packed in each parcel. To view more Track & Trace details, click on “Track order.”

A new window will open displaying the Track & Trace overview. Here, you can see the different parcels in your delivery, the items included in each parcel, the delivery address provided, the status of each parcel, and a link to the carrier’s website for further information.

At the top, you can switch between the individual parcels in your order by clicking on the grey button with the parcel number. This allows you to quickly check the status of each parcel.

Products shipped by a third-party supplier:
If a third-party supplier provides tracking information, you will be notified of the delivery status by email. You can also find more information in your order history by clicking on “View order” for the relevant order.

You will then see an overview of the products in your order. If a product is delivered by an external supplier, it will show “By external supplier”

If you click on the “i” icon, you will receive additional information such as the supplier’s name and the order number.
Please note that tracking information may not be available for some products. In this case, please contact our customer service team for more information about your delivery.